T&C's


1. Terms of use

1.a Your use of the Website and/or Application and its service is an acknowledgment that you have reviewed the T&C, Delivery & Refunds, Privacy Policy and agree to comply with it and be legally bound thereby.
1.b If you do not agree to these T&C, Delivery & Refunds, Privacy Policy you must refrain and/or exit from using the website and/or application and services.


2. Accounts & Members

2.a The user will be responsible for being confidential about their account and to prevent unauthorized access to their account.
2.b You represent that you are entitled to disclose your Third party/social group login information to us and/or grant us access to your third party account without breaching any terms and conditions.
2.c We also reserve the right to suspend your account and your access to services in case of information mismatch or anything, We can do so at our own discretion without prior notice.
It is recommended that the user checks from time to time for any updates, OZY Foods own right to change any content in the website and/or its terms without prior notice.


3. Website/Application

The website is an online food marketplace.
3.a Third parties like food channel partners, Restaurants list their selective food items on their menu displayed on website.
3.b OZY Foods is not the owner of any food channel partner and restaurants listed on the website.
3.c OZY Foods shall not be responsible and shall not be required to mediate or resolve any dispute or disagreement between User and Restaurant(s) or any food channel partners(s).


4. Payments

4.a We uses third party payment providers to receive online payments from the user therefore we are not responsible for erroneous transaction or cancellation due to payment issues.
4.b The process of online transactions may require you to disclose confidential information including Credit Card, Debit Card etc. To prevent unauthorized access to your cards you shall not access this site from unsecure computers or any unsecure communication device.
4.c OZY Foods will not be responsible for any card frauds, Payment stop and delay.


5. Use of the Website/Application

5.a The user acknowledges that any information/data provided or uploaded onto the website
i) shall not be false or incomplete.
ii) Shall not contain any viruses, Trojan Horses, cancel bots or any other executable files that may damage, detrimentally interfere with the information of any person whatsoever.
5.b OZY Foods reserves the right to refuse or cancel orders at any time including but not limited to those that violate the terms and conditions of our website.
5.c By signing up or using the website you agreed us to contact & send informations, promotional offers & docs through email, phone & Text messages.


6. Limitation of Liability

6.a OZY Foods shall not be liable for any kind of damages that are Directed, In directed, Punitive exemplary or consequential that may arise from the use of this website, its services, and the bookings you made through the OZY Foods.
6.b OZY Foods will not warranty that the services will be uninterrupted, timely, secure or error-free.


7. Bookings

7.a Goods and services booked or purchased are intended for your personal use and they are not for resale and you are not acting as an agent for other parties.
7.b It will be your responsibility to bring any incorrect information or details regarding your bookings to our attention.


8. Cancellation

8.a The user must notify and follow steps from the website cancel portal and call immediately if he/she wants to cancel his/her order.
8.b If the participating restaurant refuses cancellation because food preparation and/or food delivery has already been dispatched, It will not be cancelled.
8.c On party booking cancallation will not be valued on cancel at the party date.
8.c We reserve the sole right to cancel your order in the following circumstances:
i) In the event of the designated address following outside the delivery range.
ii) Failure to contact you by phone and/or email at the time of confirming the order booking.
iii) Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery.
iv) Unavailability of all the items ordered by you at the time of booking.
v) Close of restaurants for their delivery, pickup and party services
vi) Failure due to reasons beyond our control and/or attributable to the participating restaurants

Our decision on Terms & Conditions shall be at our sole discretion and shall be final.


Check our terms of Refunds